Frequently Asked Questions
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Who do I contact about swipe cards, security access, security issues or hazardous conditions?
How do I log a maintenance/service request?
Log a maintenance/service using WesternNow or call 9852 5800 (extn 5800)
- Business Unit: Infrastructure Services
What equipment/infrastructure is looked after by Division of I&C and what is unit funded?
Refer to maintenance and services
- Business Unit: Infrastructure Services
Why does general waste and recycling go in the same compactor?
General waste is separated and sorted at the waste facility resulting in better recycling outcomes.
- Business Unit: Infrastructure Services
What hours do the cleaners work?
Monday to Friday 3am to 8am with occasional weekend cleaning and day cleaners most sites.
- Business Unit: Infrastructure Services
What days are my offices cleaned?
Monday, Wednesday and Friday mornings.
- Business Unit: Infrastructure Services
I don’t have a general waste bin in my office, where do I put my rubbish?
You can request a small red desktop bin by completing a maintenance/service request. Office staff are responsible for emptying these frequently into the kitchen bins provided.
- Business Unit: Infrastructure Services
The air conditioning isn’t working - who do I contact?
Log a maintenance/service request in WesternNow or call 9852 5800 (extn 5800)
- Business Unit: Infrastructure Services
How do I request a copy of a key?
Log a maintenance/service request in WesternNow.
- Business Unit: Infrastructure Services
How do I access aerial photography images?
Staff can request access to Aerial Photography by submitting a request in WesternNow.
Students can also request access by submitting a request through WesternNow under 'Aerial Photography Requests'.
- Business Unit: Commercial Services and Governance
How do I raise a work request for the Logistics team?
All correspondence and work requests are to be emailed to logistics@westernsydney.edu.au. Your email becomes the team's worksheet.
- Business Unit: Environmental Sustainability
- Related link/s: Logistics
What day does Logistics deliver to my campus?
See Which day, which campus? (opens in a new window) on the Logistics (opens in a new window) web page.
- Business Unit: Environmental Sustainability
- Related link/s: Logistics
How does mail get picked up and delivered to staff and students residing on campus?
All the University's incoming and outgoing mail is sorted by the Logistics team (opens in a new window) in Building R on Kingswood campus before being delivered to the drop-off/pick-up points on each campus.
- Business Unit: Environmental Sustainability
- Related link/s: Logistics
How can I post a business-related parcel or item that does not fit in the internal mail bag?
When posting parcels, boxes and other large items that won’t fit inside your building's Logistics mail bag, contact logistics@westernsydney.edu.au
- Business Unit: Environmental Sustainability
- Related link/s: Logistics
Where can I find information regarding the University’s heritage projects?
The University maintains a Heritage and Conservation Register capturing all University assets with environmental heritage significance (local or state).
The University also maintains Heritage Asset Management Strategies (HAMS) for all campuses with items of heritage significance to demonstrate best practice heritage and asset management.
- Business Unit: Estate Planning and Strategy
Where can I find information on campus masterplans?
The Campus Master Plans are intended to protect the functionality and integrity of each campus, amplifying its special character and enabling the University’s growth and further development in the decades to come. Please contact the Strategic Planning Team who can help with more information about the University’s master plans.
- Business Unit: Estate Planning and Strategy
Where can I find information regarding the University’s environmental sustainability goals?
As a signatory to supporting the United Nations Sustainable Development Goals 2030, the University is deeply committed to sustainability, not just of the institution or its campuses and infrastructure, but to the health and well-being of University communities and stewardship of the environment.
- Business Unit: Environmental Sustainability
Where can I find Western Growth projects information?
Western Growth (opens in a new window) is a large-scale transformative program led by the University, to provide the highest quality learning opportunities and world-class research expertise in Western Sydney.
westerngrowth@westernsydney.edu.au
- Business Unit: Estate Planning and Strategy
- Related link/s: Western Growth (opens in a new window)
I have a project in mind, how can I initiate a project?
The University’s Office of Strategic Project Implementation and Improvement (SPII) has a standardised process for managing the pipeline, initiation and governance of projects enabling strategic investment decisions to be made.
- Business Unit: Strategic Project Implementation and Improvement
How do I request new or pre-loved furniture?
Submit through WesternNow (opens in a new window).
- Business Unit: Estate Planning and Strategy
How do I request WHS&W workplace ergonomic adjustment furniture?
Following an WHS&W ergonomic assessment (opens in a new window), specified items including an ergonomic task chair or desk riser can be ordered via Oracle iProcurement.
- Business Unit: Work Health Safety & Wellbeing
How do I request a change in signage?
Submit an online work request (opens in a new window). To report a signage error or damage, please submit a maintenance request through Western Now (opens in a new window).
- Business Unit: Estate Planning and Strategy
Where and what are the Signage and Information Display Standards?
The Signage and Information Display Standards PDF, 11177.26 KB (opens in a new window) ensure consistency of wayfinding and information display within the University.
- Business Unit: Estate Planning and Strategy
How do I initiate a new project?
Please contact the Strategic Planning Team to discuss your requirements, who will be able to help with determining an efficient approvals pathway by following the completion of a Project Initiation Brief, and submission through the SPII team.
- Contact: estateplanning@westernsydney.edu.au
- Business Unit: Estate Planning and Strategy
What is the COVID capacity of our space?
To assist with return to campus planning, ‘Physical Distancing’ floor plans and room data are now available on the University’s Geographic Information System (GIS). https://maps.westernsydney.edu.au
- Business Unit: Estate Planning and Strategy
How do I request or relinquish space/room allocation, or request a change of space/room use?
Refer to Space Allocation Guidelines and refer to WesternNow knowledge articles at the space request link below. Submit a space request (opens in a new window).
Building floor plans are available on the University's Geographic Information System (opens in a new window) (GIS).
- Business Unit: Estate Planning and Strategy
Where can I get building plans and information?
Spatial data (floor plans, room photos, aerial photos) and related information about the University's physical assets (buildings, rooms, roads, paths and underground services), including space assignments are available through the University’s Geographic Information System (GIS) (opens in a new window).
Additional requests can be made through WesternNow (opens in a new window).
- Business Unit: Estate Planning and Strategy
What is the University’s policy regarding staff space allocation?
The University’s Space Policy (opens in a new window) provides effective and efficient planning, management and control of accommodation and space are key to the University's strategic planning and operational effectiveness.
- Business Unit: Estate Planning and Strategy
What is the zoning of this land?
Zoning information is available on the NSW Government Planning Portal (opens in a new window). Type in the property address or Lot details to see information about zoning, height, floor space, heritage and other relevant planning controls.
Further information can be obtained from relevant Council websites.
- Business Unit: Estate Planning and Strategy
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