IT Service Quality Benchmark Survey

The University IT Service Quality Benchmark Survey is coming back in October 2017 to a computer near you!

This survey has been conducted annually on behalf of all universities across Australia and New Zealand since 2008 by independent providers and allows participating universities to

* measure and compare their progress against a standard set of IT service quality measures

* measure and compare against other universities in our region.

Western Sydney University joined the annual benchmarking survey in 2012, in an effort to find out what you think of our service quality and to help guide future improvements. Since this time, we have been pleased to note a steady improvement and increased satisfaction rating in the quality of our service delivery to you, our most valued customers.

Check out our 2012, 2013, 2014 and 2015 survey results for more information and find out how you have made a real difference with how Information Technology and Digital services are delivered at Western U.

However, we know we still have a lot more work to do!

As part of our continuous improvement program, we hope to keep building on these foundations to proactively meet the ever changing IT and digital needs and expectations of both our students and staff.

We cannot do this alone and need your help.

In October, ITDS once again plans to participate in this survey and would like to hear your views and comments on

* improvements made thus far

* any key interests and/or concerns

* highlight areas you believe require IT improvement.

Unfortunately, due to the large number of both internally and externally hosted institutional surveys being conducted at our University around this time, ITDS will only be inviting a randomly selected number of students to participate. If you are lucky enough to receive an invitation via your Western Sydney email account, please take the time to complete the survey by providing honest responses and answers to our questions and please feel free to enter our participation prize draw. Every response, thought and suggestion received is carefully read and evaluated and will provide valuable input into our IT planning processes.

The survey will be available online between Monday 9 October and Sunday 22 October 2017, and will take approximately 15 minutes to complete.

With the Voice Project team conducting this survey on our behalf, you can rest assured your responses will be treated confidentially.

Prize draw

All staff and students who complete the survey have the opportunity to win a Westfield Gift Card to be used in any Westfield participating store.


First Prize - $500.00

Second prize - $250.00

5 x prizes - $100.00


First Prize - $200.00

Winners will have their names published on the survey website and will be contacted via their Western Sydney email accounts. Please refer to the terms and conditions for entry into this draw.

All survey responses will remain anonymous and confidential and once compiled and analysed the results will be available to staff and students via this website.

Please see our frequently asked questions for more information.

* ITDS staff members are not permitted to enter either draw.

** Western Sydney students who are also staff members are only permitted to enter the staff draw, using their staff id number.

You hold the key to a better IT!