Frequently Asked Questions (FAQs)

Direct to Desk Refresh Program

For those upgrading eligible Dell laptops and desktop computers for staff at Western, we have prepared some of the frequently asked questions that have been asked by some of our staff. We will keep updating this page as more come in as well. Stay tuned

Who is eligible for the fleet refresh?

Staff who have a current Dell device that has a lease expiration date prior to 1st Oct 2021.

When will this happen?

We are working on a predetermined schedule, which you can view on this page. However, please allow for some flexibility. If dates do change, they will be updated on this website.

How will I be notified that it is time to refresh my Dell device?

PCS will contact your Asset Coordinator who will confirm who requires a replacement device. Once the date of your campus installation is approaching (as per the schedule on this webpage) you will receive an invite from Dell via a WesternNow ticket. You will identify a suitable delivery date and time.

What model/specification device will I receive?

Your device will be replaced with a current specification device that matches your existing device. This has been pre-determined and cannot be changed.

Do I need to do anything to my old device before I begin the refresh process?

Yes, preparing your old computer for refresh is an important first step. Please review the step-by-step guide under ‘Preparing your Old Computer’ on this page.

How can I be sure I have followed all the steps required?

We have a handy checklist on this page – please make sure you review this.