Need Help? Guides and FAQs

What is Follow Me Print?

Follow Me Print (we have called it PrintSmart) allows users to print to a shared print queue and print their work from any printer, anywhere, within 24 hours. This ensures that printing is confidential to the user and reduces printed waste from uncollected documents at the printer. As you have registered your card using a specific FujiFilm device, you can print it anywhere at our campuses.

What are the benefits of PrintSmart?

There are many benefits to staff, students, and the university. Some of the benefits include:

• Staff can now print over the WiFi. This is a frequent request from staff, and the new fleet now has this functionality.
• Improving the print service for our customers in line with organisational norms, and with a modern printer fleet, the user experience (UX) will no doubt be better.
• Consolidating the print fleet to improve operational efficiency and effectiveness for reporting purposes.
• Bolstering our environmental credentials through more energy-efficient printers and printing. PrintSmart slashes the volume of unclaimed printouts by ensuring that pages are only released at the point of printing.
• Enhancing the security of our print service where staff can print confidential or private documents that others may inadvertently see or collect.

Is PrintSmart for Staff only?

At the moment, yes, until the end of 2022. However, in this immediate rollout, students can use PrintSmart in PEIH. We will roll out to the rest of the student areas in 2023.

How do I use PrintSmart for the first time?

When you use PrintSmart for the first time, you must set it up in two simple steps. Please see our guides to help you through the process as well.

1. Connect your computer to the network.
2. Register/enrol your Staff/Student ID card on any printer (only once and at any Printer for you to use university-wide).

How do I enrol my Western staff and link my computer/device?

Please see the guides above, located on the buttons.

I have a Mac. Can I use PrintSmart?

You sure can. Please see our Connect your Mac to PrintSmart guide.

I hear they are consolidating some of the printers. Is this true?

This is true. To standardise and modernise our printing fleet, we will need to consolidate some of the many printers across the University, which mean there may be fewer printers in your area. This cost-effective move will improve our environmental credentials but use less paper, ink, and further resources needed to manage our old printing model. There will be changes, and we understand that this may mean an adjustment for some, but we will work with each area to ensure that staff are on the same page and work through any issues.

We have provided a list on each campus of all the printers. Please see here.

PrintSmart is moving to a central cost centre. What does this mean?

Printing will now be managed centrally, at the University level, rather than at the schools/divisions/unit level. This will help to improve visibility over the financial cost associated with it. Doing so will help deliver better service and support through a consolidated, improved, and standardised fleet to bring a more manageable and better service.

How do I order new toner for my PrintSmart Device?

With PrintSmart, receiving a new toner is the same process as before. When your toner reaches 25% of the supply, a replacement toner will be ordered automatically. This means a device will only request replacement toner as required and not on a scheduled basis.

Fujifilm manages this supply using a tool called XSM, which proactively detects potential service issues and manages the device's consumables (toners, etc.).

We still have some toners from the old printers. What should we do with them?

Some staff have reached out, telling us they still have their old printer toners. As part of our service in delivering the new PrintSmart printers, we will happily collect and dispose of them correctly.

Please leave your old toners on or near the old printer, and we will collect them on the day of your new printer's delivery.

If your PrintSmart device has already been delivered, please let us know if you still have the remaining toners from the old printer.

I've heard that finishers are not included in the new PrintSmart printers. Is that correct?

This is true; in the standard delivery, finishers will not be included as they seem to be used less often nowadays. However, we recognise that some areas need this functionality for their work. Please get in touch with the Procurement Team to discuss if you are in one of these areas.

Are faxes included in the new PrintSmart printers?

No, they are not. Fewer staff are using fax services across the Univerity, and it has been recognised that it is no longer feasible to support. We need to deprecate technology to make room for the new, so we can keep up to date with digital improvements.

However, there are a few that may still need fax services. For those whose faxes are critical and rely on faxes for external parties (like it is 1995!), there is an alternative solution, and please reach out to IT Service Desk via WesternNow.

What if I still need help with PrintSmart?

If you still need assistance with PrintSmart, please contact the Service Desk via WesternNow. Our Service Desk staff will be able to guide you through any issues or follow up with Fujifilm directly.