COVID-19 UPDATE: Due to current health orders, we have limited staff access to campus and document printing facilities. This may mean that there is a delay in processing of your order for printed academic documents. Please allow at least 2 weeks for your document/s to be processed and posted via Australia Post. Delivery delays may also occur due to high demand.
We are going live with our new Student Management System on 6 October. To prepare for this change, academic documents will be unavailable from 7pm Sunday 26 September.
What is a replacement testamur?
- Your original testamur has been lost, stolen or damaged
- You have legally changed your name since your testamur was issued
The testamur will clearly indicate it is a replacement.
What is a testamur?
A testamur is your official degree certificate. It includes your name as recorded in MySR, the name of your award, the name of any majors (where applicable), any class of honours, awards with distinction and the date of conferral.
How much does a replacement testamur cost?
A replacement testamur due to the original being lost, stolen or damaged costs $75 for postage within Australia and $90 for postage outside Australia.
A replacement testamur due to a change of name costs $110 for postage within Australia and $125 for postage outside Australia.
Please note: Replacement Testamurs will be Western Sydney University branded, regardless of whether you graduated before or after our rebrand from University of Western Sydney.
Refunds for hard copy documents incur an administration fee, which will be deducted from your refund (if applicable).
If you wish to request a refund of your order please complete the Graduation Refund Request
Processing and Delivery
Processing and delivery times may be impact by the current health orders and high demand on the postal service.
Please allow at least five to ten business days for delivery. Overseas destinations may take longer. Personal collection, faxing and emailing is not possible for hard copy documents.
Your document will be sent via either Registered Post (if your postal address is within Australia) or EMS Courier (if your postal address is outside Australia). We will send it to the address you provide when ordering the document and you will need to be present at that address to sign for the delivery.
Please allow at least five to ten business days for delivery. Overseas destinations may take longer.
How do I pay for a replacement testamur?
If this is your first time using the new ordering system, you will need to create a user account.
Go to the academic document ordering system (opens in a new window).
Select 'Create Account' on the right side of the screen and enter the required information including your:
- student ID number (if you are a former student and have forgotten your student ID number, please email email@example.com)
- date of birth
- last name (family name) – this must be the name you used when you enrolled at the University
- your first name (given name) – this must be the name you used when you enrolled at the University
A confirmation email will be sent to your email address once you have registered successfully. Once your account is created you will be able to make orders online and track the status of your orders.
Placing an order
Login to the academic document ordering system (opens in a new window) using your account details as per the above.
Step 1: Accept the terms and conditions
You have to accept the terms and conditions before you can place an order.
Step 2: Select document/s and order details
Choose which document you want to order by clicking on the document thumbnail or the document description You will then see the 'Order Details' page.
Read the product summary carefully to make sure you are ordering the right document.
Depending on the document selected, you will need to enter the details of the order including your address, recipient details and course details.
Click the 'Continue' button when you have finished.
Step 3: provide consent
This is where you consent to the release of your information. Please read the information carefully.
Step 4: payment
You can review your billing details and change them if necessary. Once they're correct, click 'Next'.
Step 5: review order and finalise
The 'Review Order' page will ask you to confirm the details of your order. This is the last chance you have to review your order before making payment, so check all the details carefully.
Once you've confirmed your order is correct, you will automatically be taken to Onestop. This is where you enter your credit card details and finalise your payment.
Please take note of your order number, which will display once the order has been processed.