Replacement testamur


A replacement testamur is a true copy of your original testamur. You can only request a replacement testamur for the following reasons:

  • Your original testamur has been lost, stolen or damaged
  • You have legally changed your name since your testamur was issued

What is a testamur?

A testamur is your official degree certificate. It includes your name as recorded in MySR, the name of the award, the name of any key programs (where applicable), certain majors, any class of honours, awards with distinction and the date of conferral

What information is included in the replacement testamur?

  • The testamur will clearly indicate it is a replacement
  • Student details such as:
    • Student name at the time of graduation (except in the case of an approved change of name)
    • Award title
    • Conferral date

How much does a replacement testamur cost?

A replacement testamur due to the original being lost, stolen or damaged costs $75 for postage within Australia and $90 for postage outside Australia.

A replacement testamur due to a change of name costs $110 for postage within Australia and $125 for postage outside Australia.

Refunds for hard copy documents incur an administration fee, which will be deducted from your refund (if applicable). To request a refund, you must email graduations@westernsydney.edu.au and provide all of the following information:

  • order number as per your confirmation email or tax invoice
  • your full name
  • student ID number
  • reason for refund

Processing and delivery

In some circumstances it may take up to 15 business days to authenticate your request and produce the new document.

Your document will be sent via either Registered Post (if your postal address is within Australia) or EMS Courier (if your postal address is outside Australia). We will send it to the address you provide when ordering the document and you will need to be present at that address to sign for the delivery.

Please allow at least five to ten business days for delivery. Overseas destinations may take longer.

How do I apply for a replacement testamur?

First time users

If this is your first time using the new ordering system, you will need to create a user account.

Go to the academic document ordering system (opens in a new window).
Select 'Create Account' on the right side of the screen and enter the required information including your:
  • student ID number (if you are a former student and have forgotten your student ID number, please contact Student Central on 1300 668 370)
  • date of birth
  • last name (family name) – this must be the name you used when you enrolled at the University
  • your first name (given name) – this must be the name you used when you enrolled at the University
A confirmation email will be sent to your email address once you have registered successfully. Once your account is created you will be able to make orders online and track the status of your orders.

Placing an order

Login to the academic document ordering system (opens in a new window) using your account details as per the above.

Once you have logged in, you will see the following information:
  • terms and conditions
  • documents available to order
  • ordering your documents at the right time
  • payment details
  • delivery times and delays

Step 1: Accept the terms and conditions
You have to accept the terms and conditions before you can place an order.

Step 2: Select document/s and order details
The next screen is the 'Select Documents' page.

Choose which document you want to order by clicking on the document thumbnail or the document description.

You will then see the 'Order Details' page.

Read the product summary carefully to make sure you are ordering the right document.

Depending on the document selected, you will need to enter the details of the order including your address, recipient details and course details.

Click the 'Continue' button when you have finished.

Step 3: provide consent
Read the 'Provide Consent' page carefully as you need to consent to the release of your information.

Step 4: payment
On the 'Payment' page, you can review your billing details and change them if necessary. Once they're correct, click 'Next'.

Step 5: review order and finalise
The 'Review Order' page will ask you to confirm the details of your order. This is the last chance you have to review your order before making payment, so check all the details carefully.

Once you've confirmed your order is correct, you will automatically be taken to iPay. This is where you enter your credit card details and finalise your payment.

Please take note of your order number, which will display once the order has been processed.

Further instructions

Lost or stolen

If your original testamur has been lost or stolen and you need a replacement, you must complete a Statutory Declaration, have it certified by an authorised signatory and return the original copy with a copy of your order receipt to the Graduation Team:

Graduation Team
Western Sydney University
Locked Bag 1797
Penrith NSW 2751

Please note: your replacement testamur can only be issued in the name that appeared on your original.

Detailed step-by-step instructions are available when placing your order.

Damaged

If your original testamur has been damaged and you need a replacement, you must return your damaged testamur along with a copy of your order receipt to the Graduation Team:

Graduation Team
Western Sydney University
Locked Bag 1797
Penrith NSW 2751

If you are unable to return your damaged testamur then you must follow the instructions outlined under 'Lost or stolen'.

Change of name

If you want to order a replacement testamur with a different name than that displayed on your original testamur, you must complete a Change of Personal Details form and submit it to a Student Central along with any required certified documentation before you place your online order. After you place your order (including paying the fee), you will receive an email with the subject heading 'University of Western Sydney: Receipt for Order'. Please print and send a copy of your order receipt, along with an original copy of a certified Statutory Declaration and your original testamur to the Graduation Team:

Graduation Team
Western Sydney University
Locked Bag 1797
Penrith NSW 2751

What to include in your Statutory Declaration

You must submit the original version of the Statutory Declaration. A scanned version will not be accepted and your request cannot be processed until the original is received.
The Statutory Declaration should include the following information:

  • The name and addresses of the award recipient, title of the award and the date the award was conferred
  • How the testamur was lost, stolen or damaged or advise replacement due to Change of Name
  • The Statutory Declaration form must be certified by an authorised signatory (JP).
  • "I undertake that if the original Testamur/s is/are found I will return the replacement Testamur/s to Western Sydney University within seven days"