Replacement testamur

• Your original testamur has been lost, stolen or damaged
• You have legally changed your name since your testamur was issued

The testamur will clearly indicate it is a replacement.

A testamur is your official degree certificate. It includes your name as recorded in MySR, the name of your award, the name of any majors (where applicable), any class of honours, awards with distinction and the date of conferral.

A replacement testamur due to the original being lost, stolen or damaged costs $75 for postage within Australia and $90 for postage outside Australia.

PLEASE NOTE::  Replacement Testamurs will be Western Sydney University branded, regardless of whether you graduated before or after our rebrand from University of Western Sydney.

If you wish to request a refund of your order please complete the Graduation Refund Request.

Please allow 21 business days processing time (delivery will be additional) and this is from when we have received all required documentation eg statutory declaration, return of damaged documents etc. If we are required to request your documents from archives this will result in further delays. Overseas destinations may take longer. Personal collection, faxing and emailing is not possible for hard copy documents

Your document will be sent via either Registered Post (if your postal address is within Australia) or EMS Courier (if your postal address is outside Australia). We will send it to the address you provide when ordering the document and you will need to be present at that address to sign for the delivery.

First time users

If this is your first time using the new ordering system, you will need to create a user account.

Go to the academic document ordering system (opens in a new window).
Select 'Create Account' on the right side of the screen and enter the required information including your:

• student ID number (if you are a former student and have forgotten your student ID number, please email studentcentral@westernsydney.edu.au)
• date of birth
• last name (family name) – this must be the name you used when you enrolled at the University
• your first name (given name) – this must be the name you used when you enrolled at the University

A confirmation email will be sent to your email address once you have registered successfully. Once your account is created you will be able to make orders online and track the status of your orders.

Placing an order

Login to the academic document ordering system (opens in a new window) using your account details as per the above.

Step 1: Accept the terms and conditions
You have to accept the terms and conditions before you can place an order.

Step 2: Select document/s and order details
Choose which document you want to order by clicking on the document thumbnail or the document description You will then see the 'Order Details' page.

Read the product summary carefully to make sure you are ordering the right document.

Depending on the document selected, you will need to enter the details of the order including your address, recipient details and course details.

Click the 'Continue' button when you have finished.

Step 3: provide consent
This is where you consent to the release of your information. Please read the information carefully.

Step 4: payment
You can review your billing details and change them if necessary. Once they're correct, click 'Next'.

Step 5: review order and finalise
The 'Review Order' page will ask you to confirm the details of your order. This is the last chance you have to review your order before making payment, so check all the details carefully.

Once you've confirmed your order is correct, you will automatically be taken to Onestop. This is where you enter your credit card details and finalise your payment.

Please take note of your order number, which will display once the order has been processed. How much does a replacement testamur cost?

A replacement testamur due to the original being lost, stolen or damaged costs $75 for postage within Australia and $90 for postage outside Australia.

A replacement testamur due to a change of name costs $110 for postage within Australia and $125 for postage outside Australia.

Please note: Replacement Testamurs will be Western Sydney University branded, regardless of whether you graduated before or after our rebrand from University of Western Sydney.

Refunds for hard copy documents incur an administration fee, which will be deducted from your refund (if applicable).

If you wish to request a refund of your order please complete the Graduation Refund Request

Lost or Stolen

If your original testamur has been lost or stolen and you need a replacement, you must complete a Statutory Declaration, have it certified by an authorised signatory and email a copy to graduations@westernsydney.edu.au.

Information about who can certify a document can be found on the Certifying Documents page

Please note: your replacement testamur can only be issued in the name that appeared on your original.

Detailed step-by-step instructions are available when placing your order.

The Statutory Declaration should include the following information:

• The name and addresses of the award recipient, title of the award and the date the award was conferred
• How the testamur was lost, stolen or damaged

The Statutory Declaration form must be certified by an authorised signatory.

The statement: "I undertake that if the original Testamur/s is/are found I will return the replacement Testamur/s to Western Sydney University within seven days"

Damaged

If your original testamur has been damaged and you need a replacement, you will need to destroy your original testamur and provide evidence to the University before we can issue a replacement.

Please take one photo of your damaged testamur and a second of it torn up/ destroyed and send both as evidence to graduations@westernsydney.edu.au.

If you are unable to take photos of your damaged testamur then you must follow the instructions outlined under 'Lost or stolen'.

Change of Name

If you want to order a replacement testamur with a different name than that displayed on your original testamur, you must complete a Change of Personal Details form and submit it to a Student Central along with any required certified documentation before you place your online order.

After you place your order (including paying the fee), you will receive an email with the subject heading 'University of Western Sydney: Receipt for Order'

Please print and send a copy of your order receipt and your original testamur to the Graduation Team:

Graduation Team
Western Sydney University
Locked Bag 1797
Penrith NSW 2751

We are unable to send a copy of your replacement testamur until the original copy is returned