COVID-19 UPDATE: Due to current health orders, we have limited staff access to campus and document printing facilities. This may mean that there is a delay in processing of your order for printed academic documents. Please allow at least 2 weeks for your document/s to be processed and posted via Australia Post. Delivery delays may also occur due to high demand.
We are going live with our new Student Management System on 6 October. To prepare for this change, academic documents will be unavailable from 7pm Sunday 26 September
What is an AHEGS?
Law graduates please note the Legal Profession Admission Board does not accept AHEGS for registration purposes and you will need to buy a transcript.
Can I get my AHEGS reissued or replaced?
Misprint or University error
Every effort is made to ensure that AHEGSs are correct.
However, if there is a misprint or other error, please email firstname.lastname@example.org and we will assist in arranging the return of the original incorrect AHEGS. A replacement due to a University error will be issued free of charge.
Some University prizes are awarded after graduation. If you were awarded a University prize for performance in an award course after graduation, you may be eligible for a replacement AHEGS if your prize was awarded from 2010 onwards
You will need to contact email@example.com once you have been notified of the prize, to confirm if the prize should appear on your AHEGS. A replacement due to the late award of specific University prizes will be issued free of charge.
I need to order an AHEGS after I’ve changed my name?
To order an AHEGS with a new name, you must first lodge a Change of Personal Details form along with certified documentary evidence at any Student Central.
Once the form is lodged you must email firstname.lastname@example.org to advise of the name change before you order the new AHEGS online.
How much does an AHEGS cost?
An electronic AHEGS costs $15.
A hard copy (paper) AHEGS costs $35 for postage within Australia and $50 for postage outside Australia.
Please note: cancelled orders for electronic AHEGS are not refundable.
Refunds for hard copy documents incur an administration fee, which will be deducted from your refund (if applicable).
If you wish to request a refund of your order please complete the ‘Graduation refund form’ at www.westernsydney.edu.au/gradrefund.
Processing and delivery
COVID-19 UPDATE: Processing and delivery times may be impact by the current health orders and high demand on the postal service.
Hard copy AHEGS:
Your document will be sent via either Registered Post (if your postal address is within Australia) or EMS Courier (if your postal address is outside Australia). We will send it to the address you provide when ordering the document and you will need to be present at that address to sign for the delivery.
Please allow at least five to ten business days for delivery. Overseas destinations may take longer. Personal collection, faxing and emailing is not possible for hard copy documents.
Your document will be sent via a secure document email delivery system. Your order will be completed and sent via email within 5 business days.
Personal collection, faxing and emailing is not possible for paper documents
How do I order an AHEGS?
If this is your first time using the new ordering system, you will need to create a user account.
Go to the academic document ordering system (opens in a new window).
Select 'Create Account' on the right side of the screen and enter the required information including your:
- student ID number (if you are a former student and have forgotten your student ID number, please email email@example.com)
- date of birth
- last name (family name) – this must be the name you used when you enrolled at the University
- your first name (given name) – this must be the name you used when you enrolled at the University
A confirmation email will be sent to your email address once you have registered successfully. Once your account is created you will be able to make orders online and track the status of your orders.
Placing an order
Login to the academic document ordering system (opens in a new window) using your account details as per the above.
Step 1: Accept the terms and conditions
You have to accept the terms and conditions before you can place an order.
Step 2: Select document/s and order details
Choose which document you want to order by clicking on the document thumbnail or the document description You will then see the 'Order Details' page.
Read the product summary carefully to make sure you are ordering the right document.
Depending on the document selected, you will need to enter the details of the order including your address, recipient details and course details.
Click the 'Continue' button when you have finished.
Step 3: provide consent
This is where you consent to the release of your information. Please read the information carefully.
Step 4: payment
You can review your billing details and change them if necessary. Once they're correct, click 'Next'.
Step 5: review order and finalise
The 'Review Order' page will ask you to confirm the details of your order. This is the last chance you have to review your order before making payment, so check all the details carefully.
Once you've confirmed your order is correct, you will automatically be taken to Onestop. This is where you enter your credit card details and finalise your payment.
Please take note of your order number, which will display once the order has been processed.