International SOS

All students and staff participating in overseas activities will be registered with International SOS. As soon as the flights are booked, the travellers will receive messages on how to utilise this service.

In addition students will receive information about utilising International SOS via the Go Global Portal.

If a participant requires assistance while overseas they can contact the ISOS Sydney Assistance Centre available 24/7 (contact number +612 9372 2468).

The Western Sydney University ISOS membership number is 12AGDA915576.

Before going abroad, travellers should download the ISOS App

Medical services

• Pre-trip information on travel health issues
• Emergency and routine medical advice
• Medical and dental referrals
• Inpatient admission and identification of receiving physician
• Outpatient referrals for minor medical incidents
• Coordination with your insurance provider and claims assistance
• Coordination of communication to loved ones in the event of an incident

Security services

• Security and travel information on 850 cities and 239 countries
• Immediate help and advice from security experts by phone or chat during a security incident
• Timely email alerts and push notifications with advice and guidance in response to significant travel security incidents and local security developments
• Coordination of debrief and counselling following a security incident
• Coordination of communication to loved ones in the event of an incident
• Additional services
• Translations and interpreters available as needed
• Support and advise in the event of lost documentation