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The University’s Travel and Expense Management System (TEMS) is the booking tool for approving and booking travel and accessing the University’s Travel Agent’s services. For travel that includes more than one consecutive day and/or airfares or accommodation, travel requests must be lodged via the University TEMS system. Where possible, travel requests should be submitted prior to the planned departure to allow for processing and to obtain the most cost-effective rates; at least 3 weeks for International travel or 2 weeks for Domestic travel.
The University’s Travel and Expense Support Team (PDF, 167.96 KB) (opens in a new window) provides support to assist staff with completing their travel requests and expense activities in TEMS, provides coordination between University travellers and the University’s Travel Agent, preferred suppliers and travel industry partners.
There are different types of travel depending on whether you are Staff or a Student. These are explained on the corresponding pages, see below links. The Travel Processes page explains how to process these different types of travel.
- Staff Travel – Official University Business
- Academic Development Program (ADP)
- Group Travel
- Guest / Visitor Travel
- Dual Purpose Travel Leisure Travel
See the Staff Travel (opens in a new window) page for more details.
- Student Travel – Official University Business / Study Tours / Placement / Exchange
- Student Field Trips
- Student Group Travel
- Dual Purpose Travel
- Leisure Travel
See the Student Travel (opens in a new window) page for more details.
Travel Agent - FCM Travel Solutions
The University’s Travel Agent is FCM Travel Solutions and they provide the University's travel management services. A range of preferred airline, hotel and car hire deals are exclusively available via TEMS. The University regularly audits the services to ensure the agent meets their contracted obligations, such as best fare or rate on the day. University travellers who consider they are not receiving bookings with the best fare or rate deals should alert the Travel & Expense Support Team (PDF, 167.96 KB) (opens in a new window) for review.
FCM Travel Solutions
Free Call: 1300 555 062 (Monday-Friday 8:30am-5:30pm)
Phone: +61 2 9423 8010 (Monday-Friday 8:30am-5:30pm)
After hours Travel Emergency: +61 7 3170 7823 or 1300 662 703
Travellers / Arrangers will receive prompt responses from the travel agent, unless otherwise agreed, a minimum 24 hours (maximum 48 hours) turnaraound time for replies to requests and quotes.
Once the request has been approved in TEMS by the University delegated officer (Cat 6 or above), the travel agent will send the E-ticket to the traveller / arranger.
Domestic travel booked online in TEMS will automatically approve, (Policy 1. Domestic online is required to be the request policy), the travel agent will send the E-ticket to the traveller / arranger.