Working successfully with services and programs
Tips for working successfully with programs and services
Here are some tips on how to get the most out of the help that is available from services and programs:
- Make contact with these services and/or programs as early as possible, preferably BEFORE you need their immediate assistance. Finishing students should make contact with any services or programs they are thinking of using BEFORE or EARLY in your final year.
- When you make contact always write down:
- the date
- name of the agency
- the name of the person you spoke with
- the agency's contact details and
- quick notes on any advice the agency gave you to follow up on.
- If the service or program is unable to assist you or give you the advice you were looking for, ASK for a referral to another agency that is likely to be able to help.
- Be as clear as possible about what you need, don't be afraid to speak plainly with the service provider. If you feel that the service provider is not understanding your needs, let them know.
- Always use a constructive, reasonable and friendly approach when dealing with programs and services. This helps to build a better working relationship and achieve results.
- Follow up on action that the service provider suggests you take. If you don't hear back from the service provider when they said they would contact you next, give them a call or email. Remember that service providers are often very busy and a friendly reminder can help.
- If you are unhappy with the help you are getting, it's much better to say something early. You will get further if you take a reasonable and constructive approach. Don't get angry, it is unlikely to help the situation at all.
- If you can't find a solution together, find out about the complaint process within the agency. There is likely to be an external complaint agency also where you can take your concerns, if needed.