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Student Central


We will be open for extend hours during the exam period.

Student Central front office locations will be closed on the 2nd July with the exception of Nirmiba, Bankstown and Kingswood which will operate 8.30am - 5pm. Our telephone and live chat function will remain open as normal.

Have a question? Throughout your student journey (from enrolments to graduations) we're your first point of contact for information, advice, forms and referrals to other services.

Visiting Student Central

Join the queue before your visit

Instead of standing in line at Student Central, use your mobile device to reserve your place in our virtual queue. You can do this via ‘Services’ on the Western App, even before you arrive at Student Central. You’ll receive an SMS when it's your turn, so you can keep studying or relaxing, instead of waiting in a queue.

If you don't have a phone you can add yourself to the queue via the Student Central website or use the kiosk at Student Central and wait at a digital screen nearby, which will keep you up-to-date with where you are in the queue.

How do I reserve my place?

There are several ways to join a queue:

  • Download the Western App and click on the Students Icon or Services Icon
  • Go to Student Central and use the kiosk
  • Click on the campus location below and follow the instructions


We can help with general advice and issues including:

  • general enquiries and referrals
  • enrolment and fees
  • exams and results
  • graduation
  • applying for and issuing travel concessions
  • applying for and producing Student ID cards
  • picking up a form or brochure
  • lodging paper based forms
  • getting help lodging an eForm

Contact details

You can contact us by phone, just call the Student Infoline on 1300 668 370 (Press 4 and Press 3) or if calling from an International location +61 2 9852 5656 and follow the prompts to be directed to the right person.

Monday–Friday, closed on public holidays. Hours extended during exam periods to match exam timetables. You can also send us an email at

Student Central locations
Campus Location Opening hours
Bankstown Building 1 (opens in a new window) 9.00am - 5.00pm
Campbelltown Building 5 (opens in a new window) 9.00am - 5.00pm
Hawkesbury Building K4 (opens in a new window) 9.00am - 5.00pm
LiverpoolGround Floor (opens in a new window)9.00am - 5.00pm
Nirimba Building U8 (opens in a new window) 9.00am - 5.00pm
Parramatta Building EJa (opens in a new window) 9.00am - 5.00pm
Parramatta City Level 1 (opens in a new window) 9.00am - 6.00pm
Penrith (Kingswood) Building K, Room 1.16 (opens in a new window) 9.00am - 5.00pm
Sydney Olympic Park  Level 4,  8 Australia Avenue Sydney Olympic Park (opens in a new window)8.00am - 4.00pm

Saturday Opening hours

  • 12 January, 10am - 2pm - Parramatta City
  • 16 February, 10am - 2pm - Parramatta South
  • 30 March, 10am - 2pm - Parramatta South
  • 6 April, 10am - 2pm - Parramatta City
  • 18 May, 10am - 2pm - Parramatta South
  • 22 June, 10am - 2pm - Parramatta South
  • 6 July, 10am - 2pm - Parramatta South
  • 31 August, 10am - 2pm - Parramatta South
  • 21 September, 10am - 2pm - Parramatta City
  • 19 October, 10am - 2pm - Parramatta South
  • 16 November, 10am - 2pm - Parramatta South
  • 14 December, 9am-2:30pm- Parramatta South

We would love your Feedback

Student Central value what you have to say about the service we deliver. To help us provide the best possible service to you, we want to hear about your experience. Complete the online Student Survey here  (opens in a new window)

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