Student Support

To keep our community safe in response to COVID-19, the University is moving all teaching and learning online, where possible.

Our face-to-face support services – including the Library, IT, Student Central and Wellbeing Services – are now available online and by phone.

Here’s how to access services and support remotely:

Student Assistance Fund

We understand that this may a tough time financially for students.

The University has established a Student Assistance Fund to assist those who are facing serious financial hardship as a result of the COVID-19 pandemic. The fund can assist students with their basic living expenses, through grocery vouchers and modest financial support. We can also provide loan laptops if you don’t have a suitable device for your studies.

Some students may be eligible to apply for financial support. For further information and details on the eligibility criteria, please visit:

If you have suddenly lost your job, the University can also provide employment help. We can help you with identifying transferrable skill, upskill you through online resources and training, and proactively matching you to vacancies in other industries that suit your skill sets.

To access support, contact the Coronavirus Support Line on (02) 9852 5399, Monday to Friday, 9am to 5pm, or email


The Library has a large collection of online resources available anytime, including e-books, journals, subject guides, tutorials, and interactive apps, such as Visible body and learning modules. Download study tools and resources from the Study Smart website. Use MyLibrary to renew items and view your current loans.

Access Study Smart Online 24/7 through vUWS to upload your assignment for feedback. Book a live Study Smart Zoom session for expert advice on academic writing and assignment questions, or Zoom with a Librarian for referencing and citation assistance. Available times and dates vary – see website for details.

For Library queries, contact the Online Librarian via chat or email between 8am to 6pm, Monday to Friday.

Please note: From Monday 1 June, the Library has extended its hours at identified campuses to provide students with a space to study, access computers or the Wi-Fi network. Before heading to campus, please check the Library website for current opening times. Your current Western ID card is required to swipe/tap access to enter all libraries. Physical distancing measures will remain in place. 

Information Technology

IT support is available to help you study online. View the Remote Learning Guide for support.

For further assistance, visit the MyIT Portal. Here you can submit a request online, live Chat with one of our Service Desk Professionals, and browse additional help articles.

Student Central

Student Central can answer general enquiries from current students including queries about enrolment, fees, exams, and lodging eForms.

Call 1300 668 370, email or live chat by visiting Student Central.

Badanami Centre for Indigenous Education

The Badanami Centre for Indigenous Education provides educational, social and cultural support to Aboriginal and Torres Strait Islander students.

For more information, email

Employability and Graduate Success

Employability and Graduate Success can help you plan your career, provide feedback on your resume, and connect you with employment opportunities and support.

Book an online Career Consultation with a Career Consultant or ask a question online.

Wellbeing Services

Visit our Wellbeing page to access online options for counselling, welfare and wellbeing services.

Students can access Disability Services via  phone, Zoom and email.

To make an appointment, call 1300 668 370 or email

Campus Safety and Security

The University is open and operating. If you're on campus and need assistance or have concerns for your personal safety, call the 24-hour security hotline on 1300 737 003.

For more information, visit Campus Safety and Security.

Coronavirus Advice Line

The University has established a dedicated advice line for students who are affected or have questions about the University’s response to coronavirus.

Call +61 (0)2 9852 5399 (weekdays, 8am to 5pm) or email

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