About CIA

Information Catalogue

A full summary of the data assets CIA produces is available in the Information Catalogue. Links to all our dashboards, reports and resources can be found here, as well as available Callista Discoverer reports.

Data Menu

Not sure what information you need? If your answer can’t be found in the Information Catalogue, CIA’s Data Menu gives the full picture of the data available for us to answer your crucial questions. Use the Data Menu to help define what you need and then contact us with your query.

Business Glossary

The Business Glossary stores agreed-upon definitions of key business terms used across Western. This allows easier communication among staff and students using common terminology, eliminating confusion from separate names and definitions for terms that have different interpretations across units. If you’ve ever wondered what terms like “retention”, “course band” or “EFTSL” really mean, the Business Glossary can help.

Data Management

We are responsible for managing and maintaining data assets, developing data and information policies and framing data quality and governance at Western. Some of our key data management projects under development include:

  • Delivering a Single Platform of Truth (SPOT) for Western’s core data, including student life cycle, finance and HR information

  • Developing and maturing data literacy and data processes so all users can find, understand and trust the data they need

  • Creating a Data Community of Practice, data quality standards and metrics, information architecture and master data management frameworks


CIA manages the governance and best practice use of several software tools for data collection and analysis. These include Tableau for data analysis and visualisation, Alteryx for data preparation and Qualtrics for survey data collection. Contact us for help accessing or using these tools.

Frequently Asked Questions

Contact Us

To contact the staff of the Office of Competitive Intelligence & Analytics, refer to our contact form.


Office of Competitive Intelligence & Analytics
Building I, Level 2, Penrith campus (Kingswood)
Western Sydney University
Locked Bag 1797
Penrith NSW 2751