Contact Service Centre maintains top spot
For many prospective UWS students, the first point of contact with the University is through the Contact Service Centre (opens in a new window), where a team of current UWS students, called Team U (opens in a new window), is ready to help with queries on everything from ATARs to bridging courses.
UWS is proud that it has maintained first position among six nominated NSW universities in the recent Customer Service Benchmarking Australia Benchmarking Report. The report evaluates the call centre, including the helpful manner provided by staff and the average connection time, and compares it with other tertiary institutions and more than 200 large Australian companies. Impressively, UWS was ranked equal second of 26 tertiary institutions in Australia and fourth of 204 companies in Australia.
The Contact Service Centre fields hundreds of calls each day and provides a high-quality information service, sharing real-life experiences and discussing various pathways for gaining entry to University with prospective students.
"The results of this report are impressive because we exceeded our own goals and expectations during a particularly busy time of year," says Deborah Moldrich, Contact Services Manager.
Mark Steel is a current student studying the Bachelor of Health Science (PDHPE) and works at the Contact Service Centre as a Contact Service Officer. "I enjoy the variety of the role at UWS," he says. "The beauty is that each call is different, and when giving information to prospective students it's quite rewarding to know that you are helping someone fulfil their future goals and work toward their career."
Congratulations to everyone working at the Contact Service Centre on achieving and maintaining these excellent results.
For more information about the Contact Service Centre team, visit the Contact Service Centre webpage (opens in a new window).
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