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About the CSC
Welcome to the Contact Service Centre (CSC)! The CSC guides prospective students on their journey to Western Sydney University. The CSC operates from a 45 seat call centre located on the Werrington North campus. As the information gateway of Western Sydney University, the CSC employs 60 current students thathas consistently rankedcility information with a personal touch. This makes for a dynamic and efficient team that service phone, email and web enquiries. The CSC also has a presence at University events and career markets; making understanding university options easy for any future student. Parking enquiries, and Capital Works Facilities requests also form part of the CSC service.
On an annual basis the CSC:
- Answers more than 90 000 phone calls
- Responds to over 70 000 emails
- Handles more than 15 000 web enquiries
Call us on 1300 897 669 or email email@example.com
Our Vision, Mission and Values
To be recognised as the best practice contact centre within the tertiary sector and continue to fulfil our role as the primary information gateway for Western Sydney University, its students, staff and the wider community.
To deliver a comprehensive and efficient information service, providing positive and engaging experiences and placing our enquirers at the heart of what we do.
This is achieved by:
- Promoting the Western Sydney University mission
- Fulfilling our values by working with integrity, empathy, and team spirit
- Embracing an innovative and contemporary service ethos
- Shaping positive and memorable experiences
- Continual learning and improvement through collaborative work.
Our staff is committed to:
- Empathy and understanding
- Superior customer service
- Team spirit
Our Commitment to Quality
Through a continuous quality monitoring program, the CSC aims to maintain their award winning standards. This is achieved through internal processes and a quarterly external review conducted by the Customer Service Benchmarking Australia (CSBA) consultancy group, who benchmark contact centres nationwide. These results allow the CSC to adapt to changes in the needs of future students and deliver a memorable service. Proudly, the CSC has consistently ranked the number one tertiary contact centre in NSW!
The CSC also conducts rigorous training upon hiring Contact Service Officers. This allows staff to have extensive product knowledge and to expertly advise prospective students of options and pathways available to them. Due to the changing market, there is retraining and updates provided to staff on a regular basis. This enables Western Sydney University to communicate reliable and up to date information.
For course enquiries contact 1300 897 669 or email firstname.lastname@example.org