Student Services Hub phone lines and webchat operate from 9:00am to 5:00pm. Our counter services operate from 9.00am to 4.30pm

Student Services Hub

Have a question? Throughout your student journey (from enrolments to graduations) we're your first point of contact for information, advice, forms and referrals to other services.

Our operating hours are Monday to Friday, from 9 am to 4:30 pm, and we are closed on public holidays. Please be advised that our phone lines may experience earlier closures during peak demand periods. We apologise for any inconvenience this may cause.

Need help?  Consider checking AskWestern for answers to some of our frequently asked questions.

Visiting Student Services Hub

Join the queue before your visit

Instead of standing in line at a Student Services Hub use your mobile device to reserve your place in our virtual queue. You can do this via ‘Services’ on the Western App, even before you arrive at the Student Student Services Hub. You’ll receive an SMS when it's your turn, so you can keep studying or relaxing, instead of waiting in a queue.

If you don't have a phone you can add yourself to the queue via the Student Services Hub website or use the kiosk at a Student Services Hub and wait at a digital screen nearby, which will keep you up-to-date with where you are in the queue.

Avoid physical queues- try our Virtual Service

Our Virtual Service allows you to speak with our friendly team without having to come to campus. You can join the Virtual Service queue here and follow the SMS prompts to establish a Zoom connection with a Student Services Hub staff member.

How do I reserve my place?

There are several ways to join a queue:

• Download the Western App and click on the Students Icon or Services Icon
• Go to a Student Services Hub and use the kiosk
• Click on the campus location below and follow the instructions

• Kingswood (opens in new window)
• Parramatta South (opens in new window)
• Parramatta City (opens in new window)
• Bankstown (opens in new window)
• Campbelltown (opens in new window)
• Hawkesbury (opens in new window)
• Liverpool (opens in new window)
• Sydney Olympic Park (opens in new window)
• Virtual Service  (opens in new window)

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