Student Services Hub
Need help during your studies? The Student Services Hub is here for you. From enrolment through to graduation, our team can help with information, advice, forms, and connecting you with the right university services.
You can reach us at one of our Hub locations, or by phone or webchat, Monday to Friday, 9:00am–4:30pm (excluding public holidays).
During busy periods, our phone lines may close earlier than scheduled. Thank you for your patience and understanding.
Have a question? Consider checking AskWestern for answers to some of our frequently asked questions.
Visiting Student Services Hub
Join the queue before your visit
Instead of standing in line at a Student Services Hub use your mobile device to reserve your place in our virtual queue. You can do this via ‘Services’ on the Western App, even before you arrive at the Student Student Services Hub. You’ll receive an SMS when it's your turn, so you can keep studying or relaxing, instead of waiting in a queue.
If you don't have a phone you can add yourself to the queue via the Student Services Hub website or use the kiosk at a Student Services Hub and wait at a digital screen nearby, which will keep you up-to-date with where you are in the queue.
How do I reserve my place?
There are several ways to join a queue:
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Download the Western App and click on the Students Icon or Services Icon
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Go to a Student Services Hub and use the kiosk
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Click on the campus location below and follow the instructions
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Kingswood (opens in new window)
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Parramatta South (opens in new window)
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Parramatta City (opens in new window)
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Bankstown (opens in new window)
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Campbelltown (opens in new window)
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Hawkesbury* (opens in new window)
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Liverpool (opens in new window)
* The Hawkesbury Hub operates as a pop-up service during the start of Autumn and Spring sessions and during exam periods only.
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We can help with general advice and issues including:
- General enquiries and referrals
- Enrolment and fees
- Exams and results
- Graduation
- Applying for travel concessions
- Applying for and producing Student ID cards and Staff ID cards
- Finding a form or brochure
- Lodging paper based forms
- Getting help lodging an eForm
You can contact us by phone, just call the Student Infoline on 1300 668 370 or if calling from an International location +61 2 9174 6900 and follow the prompts to be directed to the right person.
We operate Monday–Friday, 9am-4:30pm, and are closed on public holidays. Hours are extended during exam periods to match exam timetables.
Student Services Hub's location
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| Campus | Location | Opening hours |
| Bankstown City Campus | Building 1.1.19 | 9:00am - 4:30pm |
| Campbelltown | Building 5.G | 9:00am - 4:30pm |
| Hawkesbury | Building K4.G.50 | 9:00am - 4:30pm |
| Liverpool | Building 3.G.05 | 9:00am - 4:30pm |
| Parramatta | Building EJa.G.01 | 9:00am - 4:30pm |
| Parramatta City | Level 1.19 | 9:00am - 4:30pm |
| Penrith (Kingswood) | Building K, Room 1.16 | 9:00am - 4:30pm |